Your Local Tech Expert, On-Demand.
Expert help for your computers, consoles, phones, smart home, and so much more, delivered right to your door in Dawson Creek.
Book a Service NowOr call or text us directly at (250) 219-4276
Our Services At a Glance
We handle all your tech needs with expertise and a friendly smile.
Computer Setup & Data
New PC setup, data transfer, printer installation, and more.
Wi-Fi & Networks
Troubleshooting, secure setup, and optimizing your home network.
Smart Home Installation
Thermostats, video doorbells, smart lighting, and device integration.
Troubleshooting & Repairs
Slow computers, virus removal, software glitches, and general fixes.
How It Works: Simple & Convenient
Call or Book Online
Reach out to us via phone or use our easy online booking form to describe your tech issue.
We Come To You
Our friendly tech expert arrives at your home or office at your scheduled time.
Your Tech is Solved!
We diagnose, fix, set up, or advise, ensuring your technology works perfectly.
What Our Customers Say
"Absolutely fantastic service! My new computer was set up flawlessly, and they even transferred all my old photos. So patient and helpful!"
- Mary S., Dawson Creek"My Wi-Fi was a nightmare, but On-Demand Tech Expert fixed it in no time. Fast, professional, and friendly. Highly recommend!"
- John D., Local Business Owner"They made setting up my smart home system a breeze. Explained everything clearly and got all my devices connected seamlessly."
- Emily R., Happy HomeownerOur Comprehensive Tech Services
From initial setup to complex troubleshooting, we're your go-to tech solution.
Computers & Devices
- New Computer Setup: Unboxing, initial configuration, user account setup.
- Data Transfer: Safely migrating files, photos, and documents from old devices to new ones.
- Printer Installation & Troubleshooting: Getting your printer connected and printing correctly.
- Software Installation & Updates: Installing essential programs and ensuring they're up-to-date.
- Peripheral Setup: Webcams, scanners, external drives, and other accessories.
Why Choose Us: We ensure your new tech is ready to go, saving you hours of setup hassle and data worries.
Networks & Connectivity
- Wi-Fi Network Setup: Securely setting up your home or office wireless network.
- Internet Troubleshooting: Diagnosing and resolving connection issues with your modem or router.
- Network Optimization: Improving Wi-Fi signal strength and coverage (e.g., with mesh systems or extenders).
- Guest Network Setup: Creating a separate, secure network for visitors.
- Basic Network Security: Advice on securing your home network from unauthorized access.
Why Choose Us: Get reliable, fast internet throughout your space without the frustration of dropped connections.
Smart Home Systems
- Smart Thermostat Installation: Installing and configuring devices like Nest or Ecobee.
- Video Doorbell Setup: Ring, Arlo, Google Nest Doorbell installation and app integration.
- Smart Lighting & Plugs: Setting up smart bulbs, switches, and smart plugs for automation.
- Voice Assistant Integration: Connecting devices to Amazon Alexa, Google Assistant, or Apple HomeKit.
- Smart Home Consultation: Advising on the best smart devices for your needs and how they work together.
Why Choose Us: We make smart home technology accessible and easy to use, enhancing your comfort and security.
Troubleshooting & Repair
- Slow Computer Diagnosis: Identifying and resolving issues causing performance slowdowns.
- Virus & Malware Removal: Cleaning infected systems and implementing preventative measures.
- Software Glitches: Fixing errors, crashes, and compatibility problems.
- Operating System Issues: Windows or macOS startup problems, updates, and more.
- General Tech Help: If it's got a power button, we can probably help!
Why Choose Us: Don't let tech problems frustrate you. We get to the root of the issue and get you back on track.
Tech Consultation & Advice
- Buying Advice: Personalized recommendations for new computers, phones, software, and smart devices.
- Pre-Purchase Assessment: Ensuring new tech is compatible with your existing setup.
- Security Best Practices: Guidance on online safety, password management, and data protection.
- Tutorials & Training: One-on-one sessions to help you master your devices and software.
Why Choose Us: Make informed decisions and gain confidence using your technology with expert, unbiased advice.
About Your Local Tech Expert
Hi, I'm Tristan, the founder of Novixel Mobile Solutions, a local tech expert in Dawson Creek. I've always had a passion for technology and, more importantly, for helping people understand and master it. Living in Dawson Creek, I noticed a real need for convenient, reliable, and friendly tech support that comes directly to you. That's why I started this service. I plan to bridge the gap between complex technology and everyday use, right here in our community.
With 16 years of experience in IT support, network administration, and smart home installations, I've seen it all. From stubborn Wi-Fi signals to intricate data transfers, my goal is always to provide clear, actionable solutions without the confusing jargon.
Our Mission: To empower the residents and small businesses of Dawson Creek with seamless and stress-free technology experiences, delivered conveniently at their location. We believe technology should simplify your life, not complicate it, and we're here to ensure it does just that.
We're committed to providing honest, transparent, and patient service, ensuring you not only get your tech fixed but also understand how to use it better.
Transparent Pricing for Every Need
No hidden fees, just straightforward pricing for expert service.
Hourly Service
$95/hour
Our standard rate for general troubleshooting, diagnostics, and custom requests.
- Minimum 1-hour charge applies.
- Billed in 15-minute increments thereafter.
- Travel fee may apply for locations outside immediate Dawson Creek area.
Popular Packages
Starting from $150
Flat-rate options for common services, offering great value and predictability.
- Basic Computer Setup: Includes unboxing, essential software, user account setup. ($150)
- Smart Thermostat Install: Professional installation and app integration. ($175)
- Wi-Fi Boost Package: Router optimization, range extender setup. ($200)
- Data Transfer Service: Safely migrate up to 200GB of data. ($180)
Custom packages available upon request.
See All PackagesInitial Consultation
FREE (15 mins)
A brief phone consultation to discuss your needs and provide an initial assessment.
- Beyond 15 minutes, a standard hourly rate applies for in-depth consultation without service.
- Estimates for specific jobs are always free.
- No obligation after consultation.
All prices are subject to GST/PST. We will always provide a clear estimate before beginning any work.
Get In Touch
Ready for hassle-free tech? Contact us today!
Operating Hours
Mon - Fri: 6:00 PM - 9:00 PM
Sat: 9:00 AM - 9:00 PM
Sun: 9:00 AM - 9:00 PM
Our Service Area
Proudly serving Dawson Creek and surrounding communities.
Contact us if you are slightly outside this area; we may still be able to help!